The HPS Difference

Our Commitment to You

At HPS, we are committed to delivering a great experience to all of our customers. Great customer satisfaction is central to our success. We are passionate about our customers and always strive to exceed your expectations.

To ensure your continued satisfaction we:

Passionate About Your Business!office7250

Each member of our team is devoted to providing a dedicated and unparalleled service. They put you, the customer and your business, at the heart of everything they do. We truly care about our customers. We always do our best to respond to your needs whatever they may be.

Customer service is one of the keys to our reputation as an industry leader. It’s helped us build long-lasting relationships, reliability and results with our customers.

As an HPS Customer, You Can Expect:

Exceptionally Skilled Team

We provide the highest quality products and services, delivered through our passionate, professional and dedicated staff. We have an exceptionally skilled team of engineers covering everything from project management, to control software engineering and commissioning.

A Smooth Transition from Start to Finish

Once you’ve placed an order with HPS, we will select the team to deliver your project based on relevant experience and knowledge. This dedicated team will ensure your project’s smooth running and transition, right from placing of the order, to project completion.

When you are ready to start your project, we will schedule an initial meeting with you. This introduces you to the project team, and confirms your overall purpose and objectives.

In most cases, a project will contain a: Project Engineer, Sales Contact, Customer Care Manager, Group Operations Director and relevant Systems, Software and Process Engineers.

Communication is Key

Our knowledgeable, and professional project teams are all coordinated by a Project Engineer who remains a focal point throughout. They provide support at all stages of your project, and will regularly be in contact to update you on progress. They ensure everything is running smoothly and to schedule, and act as a single point of contact for any questions or queries you may have.

If required, they also help with commissioning your system, training your staff in its use, preventative maintenance and so on.

We adopt an open and communicative approach to ensure your peace of mind. Regular communication is important between us, and this ensures that the project runs efficiently and effectively from start to finish.

Peace of Mindpeace of mind

We take great care to ensure that we make the effective execution of our projects as easy as possible for you. This give you a pain-free and positive customer experience.

We understand that the commissioning of any new system can sometimes be daunting, but it’s not with HPS. We support you every step of the way.

We Value Each of our Customers

Every single one of our customers, is important to us. That’s why HPS continuously ensures that all customers equally receive the same consistent, high standards of customer service. Whether you are ordering spares for your pigging system, we’re providing a full turnkey pigging solution, or even an automatic liquid product distribution system, we deliver the highest standards of professionalism, attention and care.

Your Ongoing Satisfaction

We are committed not only to successful project execution, but also to your ongoing satisfaction. Once we’ve commissioned your HPS system, we don’t forget about you! That’s just the beginning of our relationship.

Our friendly, dedicated and knowledgeable staff are happy to help. For further information about our products, services and how we can help you, please contact us!

Got a Question? Please Ask!

Contact our friendly, knowledgeable team today!

E: T: +44 (0) 115 925 4700

Case Studies

view all
Read more
Croda Singapore
Read more
Log House Foods
Read more
pigging confectionery production Confectionery Manufacturer UK
Read more
kik custom divison logo featured KIK Custom Products Illinois, USA