Customer Satisfaction Guaranteed! HPS Scores 100%

Our Customer Survey Results

HPS Customer SatisfactionAt HPS we are committed to providing high-quality products, services and solutions. At the same time, we recognise the importance of delivering a great customer service and after-sales support.

We believe the exemplary standard of service you can expect from HPS sets us apart from other product recovery and pigging systems providers throughout the world. We strive not only to meet customer expectations but to exceed them.

To ensure we continuously improve our service levels even further, we routinely carry out detailed customer satisfaction surveys. These enable us to find out how we performed, what areas we can improve on, and also to measure trends in satisfaction.

Devoted to Customer Service

Customer service is at the heart of the HPS ethos, and embedded in everything we do. We have a dedicated and passionate customer care team who offer the best support in the industry.

To continuously achieve high customer service levels, we actively listen to our customers and their suggestions. Likewise, we encourage constructive feedback and make changes to adapt and improve our service.

We adopt an open and communicative approach, where our dedicated sales and customer service teams are in regular contact with our customers. Furthermore, after we’ve successfully commissioned a project or delivered spares orders, we ask our customers to complete a quick online survey. Participation in the survey is of course completely optional and can be completed anonymously.

The Results are In!

We pride ourselves on our high professional standards and unprecedented customer service. So, we were thrilled to achieve an overall rating of 100% customer satisfaction in our 2016 survey.

That means, all of the customers that completed the survey were either “Extremely Satisfied” or “Satisfied” with their experience with HPS.

Additionally, of all the customers that answered the question in our online Projects Customer Survey “Would you recommend HPS to others?”, 100% answeredYes”.

We are extremely proud of the consistently positive feedback we have received from our customers throughout 2016. Likewise, it’s a credit to our dedicated customer service team that satisfaction levels are so high.

Commitment to Continuous Improvement

We hope that the results of our customer surveys for projects and spare parts and equipment help to reassure you when you work with HPS, you’re dealing with a coCustomer loyaltympany that not only delivers industry leading service levels but one that is dedicated to ongoing improvement. All the surveys that are completed are subject to senior management review.

Despite the positive feedback received, we’re never complacent about our service standards and continuously strive to do better. We recognise that one of the most effective ways to keep improving is by listening to our customers and acting on their feedback.

Everyone single one of our customers is important to us. Whether you are purchasing a new system, ordering spares, or just require assistance, we aim to resolve your enquiry as quickly and effectively as possible.

Thank You for Your Feedback

Thank you to all those who completed our customer surveys last year. It’s inspiring that those who participated have taken the time out of their busy days to give us that vital feedback.

If you have any further suggestions on how you believe we can improve our products or services, or if you wish to make a comment about the service you have received, then complete this short form or call +44 (0) 115 968 3366.

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