We’re a Customer Focused Pigging Solutions Provider
Along with high quality pigging products, delivering great customer service is built into the very bones of our business. Everything we do is driven by our desire to deliver unparalleled customer service. We adopt an open and communicative approach, with our dedicated customer service team in regular contact with our clients. We truly care, and it’s one of our key differentiators.
Of course, anyone company can say that they deliver superior customer service. So, what sets HPS apart? Here’s 7 reasons why HPS customer care is truly unmatched by anyone in the process pigging industry.
(well, we think so anyway!)
1.) Personal Service from the Outset
Every process, pipeline and organisation is unique. Likewise, every customer has different requirements, aims and objectives. No matter how you define pigging, there is no such thing as an ‘one-size-fits-all’ product recovery or pigging system.
All of our pigging solutions are bespoke, and customised to meet your precise needs. That’s why we ensure we take the time to get to know your process inside out, so we can build a solution that best fits the requirement of your business.
Our experienced team will be on hand to advise you through every step, from pre-sales to purchase and installation of your new system through to our after-sales care service. What’s more, they’ll make sure you’re completely happy with the pigging system, and won’t leave site until your system is fully commissioned and operating properly.
2.) Consistent Communication is Key
We are strong believers of consistent and open communication. It’s a key part of what makes HPS different and has helped us build long-lasting relationships with our customers.
Regardless of whether you’re ordering spares for your pigging system, or we’re designing, implementing and commissioning a product recovery solution for your business, we will have regular communication with you. This is so we can continually monitor your needs, to ensure they are met.
3.) We Get to Know You
With many process pigging providers, you might not immediately know who to talk to about planning a new system, technical questions, ordering spares, maintenance issues and so on. But, our dedicated customer care team will be in regular contact. So, you’ll know who to talk to, and more importantly, they’ll know you.
4.) One-on-One Attention
You may have noticed that we have a ‘Chat Live to HPS’ facility. We are here to address questions, concerns, queries, and chat about anything ‘pigging’ related. And of course you can always email or phone your local HPS office, our UK head office, or your nearest HPS representative.
5.) We Listen
We appreciate that excellent customer service can only be achieved by listening to our customers, and taking on board all feedback and suggestions. We will always listen to our customers’ requirements and aim to exceed their expectations.
One of the ways we do this is by using customer satisfaction surveys. This is a tool for listening to our customers about their satisfaction levels. We actively encourage constructive feedback, so that we can effectively deal with any issues that may arise and ultimately improve the service that we offer.
6.) Ongoing Support
Delivering ongoing support to our customers is one of our key priorities. Our dedicated and knowledgeable team are just an email or phone call away, and will answer any questions or queries you might have in a timely manner.
We have offices throughout the world, as well as official representatives and agents in multiple countries. This allows us to answer your questions, or address your issues as soon as possible, irrespective of your geographical location.
7.) Experienced and Knowledgeable Team
We’ve been implementing pigging solutions since our inception in 1995.
We have a team of highly-skilled, dedicated and knowledgeable staff, who are passionate about delivering an excellent experience. What’s more, they go above and beyond to provide you with an unparalleled level of service quality, which provides peace of mind.
Trusted Throughout the World
If you choose an HPS pigging solution, you can be assured you are dealing with world-leading experts you can trust, to deliver exceptional services levels throughout the lifetime of your relationship with us.
If you’re interested in purchasing a product recovery or pigging solution from us, or you require further information, just please get in touch.