We Respect Your Privacy.
We’re committed to your privacy. If we ask you to provide information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Read on for more details:
What we collect
You do not have to provide us with any personal information to use this website. However, if you want us to contact you to provide help, advice, quotations, job vacancy details or further information on our products and services, we may ask you for information such as:
• Name and job title
• Contact information including email address
• Your Company Name
• Details of your products, systems, processes and equipment
We use traffic log cookies to identify how our website is being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. For more information, please see our cookies page.
Links to other websites
Our website may contain links to other websites of interest. While we do our best to verify the authenticity of sites we link to, we do not control their content. So, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Providing system advice, recommendations, price estimates and quotations
• Providing information about our relevant products and services
• Providing you with further details about our job vacancies and applications process
• Improving our marketing, in particular our website experience
How we use your personal data
We may process data about your use of our website. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics and/or Hitslink Web Analytics website analytics packages. We may process this data for the purposes of analysing the use of the website. The reasons we do this are to monitor and improve our website and services and customer experience.
We may process information contained in any enquiry you submit to us regarding our products and services. The enquiry data may be processed for the purposes of offering, marketing and selling relevant products and services to you. The legal basis for this processing is consent.
We may process information contained in or relating to any communication that you send to us. This correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using our website contact forms and request a quote forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
Providing your personal data to others
We may disclose your personal data to any member of the HPS group of companies (this means our regional offices, official agents and representatives, and our subsidiaries) as far as is reasonably necessary for the purposes set out in this policy.
We may disclose to information you have provided to us to our suppliers or subcontractors as far as is reasonably necessary for us to deliver our products and services.
In addition to the specific disclosures of personal data, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation or as legitimately requested by the police or law enforcement agency, or in order to protect your vital interests or the vital interests of another natural person.
With the exception of the above, we will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information about our products and services which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you. A small administration fee may be payable. If you would like a copy of the information held on you please write to our UK head office.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.
International transfers of your personal data
Our website is hosted in the United Kingdom. We may transfer your data to the regional HPS office or HPS agent or representative relevant to you. European (including EU) enquiries are usually dealt with by our Head Office in Nottingham, UK. Enquiries from Canada and the US are usually dealt with by our UK and/or US office, and enquiries from Australasia processed by our UK and/or Australian office.
Retaining and deleting personal data
We will not keep the personal data that we process for any purpose or purposes for longer than is necessary for that purpose or those purposes.
Personal data provided via our website will be retained for up to two years following our last active correspondence, at the end of which period it will be deleted from our systems.
However, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
We adhere to the Data Protection Act and the GDPR. Here is a summary of your rights under EU General Data Protection Regulation GDPR. We strongly recommend you read the relevant legislation for the latest and most comprehensive version of these rights.
Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority;
(h) the right to withdraw consent.
You have the right to confirmation as to whether or not we process your personal data and, where we do, access to personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a small fee.
You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are certain general exclusions of the right to erasure. Those general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful, but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
Lawful Basis for Processing your Personal Data
The lawful bases we use for processing your personal data are set out in Article 6 of the GDPR. At least one of these applies whenever we process personal data.
Consent: if you have given HPS clear consent for us to process your personal data for a specific purpose.
Contract: the processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
Legal obligation: the processing is necessary for us to comply with the law (not including contractual obligations)
Vital interests: the processing is necessary for us to protect someone’s life.
Legitimate interests: the processing is necessary for HPS legitimate interests or the legitimate interests of a third party unless there is a good reason to protect your personal data which overrides those legitimate interests.
To the extent that the legal basis for our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
You may exercise any of your rights in relation to your personal data by written notice to us.
Parts of this document were created using a template from SEQ Legal http://www.seqlegal.com