Customer Support
After sales Support and Maintenance Services
At HPS, our relationship with you doesn’t end once your system is installed. We provide comprehensive after-sales support to ensure your pigging system runs at its best for years to come.
Ongoing Customer SUpport
At HPS, our customers are at the heart of everything we do. We look after you even when the project is over. We have a dedicated spares department and customer care team dedicated to your continued satisfaction. They are available for questions, advice, or for arranging maintenance. We also have representatives around the world, so if you prefer you can contact your local HPS agent.
The HPS Difference – Your Peace of Mind
HPS is different to other process pigging providers. Our unrivalled commitment to effective implementation and customer care means that your system will continue to operate effectively throughout its life, ensuring an excellent Return on Investment.
Expert and Fast Support
You can have peace of mind that if you choose HPS for your pigging project, we’ll give you the support you need no matter how big or small your query.
If you have any issues or questions post commissioning, our knowledgeable and dedicated customer care team will respond as quickly and efficiently as possible.
A key factor in providing assurance for all our customers is our fast response capability. This is structured to enable an engineer to arrive on site as quickly as possible (if we cannot resolve the issue remotely).
To ensure your ongoing satisfaction, we won’t leave site until we have resolved any issues and you, the customer, are happy with the outcome. You can be confident that we’ll act quickly and deal with any issues with the utmost integrity.
The team at HPS have been brilliant. They offered a solution that works incredibly well for our clients and ourselves. Their after sales service has also been first rate
Peter Crowe, WineWorks
Maintenance Plans for Hygienic (Sanitary) Pigging Systems
Preventative planned maintenance ensures the smooth running of your pigging system and equipment. This means less downtime, increased yield and an increase in productivity.
HPS maintenance programmes are designed around your requirements tailored exactly to suit you. HPS engineers will visit your site on agreed schedules and perform vital maintenance on your pigging equipment. This can include, for example, replacing serviceable parts, re-calibrating pig detectors and ensuring that the equipment is running efficiently.
Software for Hygienic (Sanitary) Pigging Systems
Nearly all HPS pigging system are automated. So we also offer software support contracts to help you deal with any unforeseen downtime. These include telephone support, dialling into the PLC over the internet or if required, visiting your to solve the problem.
Pigging system training
Pigging system training is is essential to attain maximum performance of your hygienic and sanitary pigging equipment. If you’re a new HPS customer, or deploying a new HPS solution, we’ll provide you and your staff with all the training you need when we commission your system.
We also offer refresher training as well as training for new staff. By using HPS to deliver training, you can have peace of mind that you’ll receive best practice and fully comprehensive instruction from highly experienced engineers.
Learn More about Pigging System Training
How-to videos for your pigging system
To help our customers, we provide a series of maintenance “how-to” videos.
From how to check your pig to how to change a seal on a valve, these maintenance videos provide step-by-step instructions as well as useful hints, tips and techniques on pigging system maintenance and servicing. We also regularly ask our customers if they’ve got any requests for future videos.
pigging system Spares Service
Ordering spare parts for your pigging system is easy with HPS. We strongly recommend you keep a variety of spare parts in stock. We carry most spares in stock and will ship your spare pigs, pig detectors and other components as quickly as possible. If we have the items in stock, we always aim for same day dispatch.
What makes hps different?
UNPARALLELED customer care
We truly care about our customers and we’re very proud of the outstanding level of service and support we provide. We put you, the customer, and your business, at the heart of everything we do.
high-Quality Products and Solutions
Our liquid processing products and solutions are designed and manufactured to the highest standards and deliver optimum performance. They are among the most advanced in terms of capabilities.
extensive experience in pigging
With 28 years of experience, HPS has developed a strong reputation for advanced, world-class hygienic (sanitary) pigging products that deliver transformational results.
easy implementation
It’s easy with HPS! From concept to design, implementation and aftercare, our highly experienced and dedicated team will ensure your project runs smoothly from start to finish and beyond.
