Aftercare
Aftercare & Customer Support for Your HPS Pigging System
At HPS, our commitment to you doesn’t when your system has been commissioned. From spare parts and preventative maintenance to training and software support, our Aftercare service ensures your pigging system continues to operate efficiently, safely and reliably – year after year.
Expert Help, Always On Hand
At HPS, our customers are at the heart of everything we do. That’s why our dedicated Customer Support Team, Spares Team, and global representatives are always available to help with:
- Troubleshooting and technical questions
- Booking maintenance visits
- Ordering spare parts
- Planning preventative maintenance
- Staff training and refresher sessions
Whether you need quick advice or on-site support, we’re here to keep your system running smoothly.
The HPS Difference – Your Peace of Mind
We’re different from other process pigging providers. With over 30 years of experience, we’ve built a reputation for:
- World-class hygienic (sanitary) pigging solutions
- Outstanding customer care
- Easy, expert-led implementation
- Proactive support that protects your investment
Our goal is simple: to deliver long-term value, performance, and peace of mind.
“The team at HPS have been brilliant… their after-sales service has also been first-rate.”
– Peter Crowe, WineWorks
Maintenance Plans for HPS Pigging System
Preventative Maintenance = Maximum Uptime
Our custom maintenance plans are designed around your process, usage, and system type. These can include:
- On-site inspections and service visits
- Replacement of serviceable parts
- Recalibration of pig detectors
- System performance checks
With regular scheduled maintenance, you reduce the risk of downtime, increase recovery rates, and keep your system running at its best.
Spare Parts and Spares Packs
We carry a large stock of HPS spare parts, from pigs and seal kits to diverter valves and detectors. Our dedicated Spares Team offers:
- Same-day dispatch (depending on the item)
- Tailored spares packs based on your system
- Help identifying the exact part you need
Keeping spares in stock reduces risk and helps you avoid costly downtime. Learn more on our pigging spares service page.
Hands-On Training for Your Team
To ensure safe, efficient operation, we offer comprehensive training for your operators, engineers, and maintenance staff. This includes:
- Hands-on training during commissioning
- Refresher training for experienced staff
- Training for new team members
- Best practices for safety and maintenance
Our training ensures your team has the confidence and skills to keep your system performing at its best.
Software support
Help When You Need It – Remotely or On-Site
Most HPS pigging systems include automation and PLC integration. We offer flexible software support contracts that include:
- Remote troubleshooting and diagnostics
- Secure remote login to your PLC (where enabled)
- On-site support when required
Whether you need help with unexpected faults, system upgrades, or advice on software configuration, our engineers are on hand to help.
grow with your system
Your HPS pigging system is designed to evolve. As your process grows or changes, we’ll help you adapt it, quickly and efficiently.
We can assist with:
- Adding launch or receive stations
- Connecting new sources or destinations
- Upgrading pigs, valves, or software
- Extending piggable lines
how-to video library
Our online library of how-to videos offers practical visual guidance on:
- Checking pigs
- Changing seal
- Inspecting valves
- General maintenance tips
We’re always adding to our collection based on customer feedback — so let us know what you’d like to see next.
Why choose HPS?
UNPARALLELED customer care
We truly care about our customers and we’re very proud of the outstanding level of service and support we provide. We put you, the customer, and your business, at the heart of everything we do.
high-Quality Products and Solutions
Our liquid processing products and solutions are designed and manufactured to the highest standards and deliver optimum performance. They are among the most advanced in terms of capabilities.
extensive experience in pigging
With 30 years of experience, HPS has developed a strong reputation for advanced, world-class hygienic (sanitary) pigging products that deliver transformational results.
easy implementation
It’s easy with HPS! From concept to design, implementation and aftercare, our highly experienced and dedicated team will ensure your project runs smoothly from start to finish and beyond.
