HPS International Sales Conference 2017
After an intense, highly productive week, the HPS International Sales Conference is now over. Thanks to all those that attended and got involved.
Commencing on the 14th August at the UK Offices in Beeston, Nottingham, Sales Professionals from the HPS group of companies took deep dives into exploring critical themes relevant in today’s liquid transfer, product recovery and process pigging environment. While HPS are leading the way in customer care, expertise and innovative pigging technology for the process industries, the Conference provided the perfect opportunity to identity how we can even better assist our global client base.
There was also a first-hand look at the the latest HPS product developments, technological advances and the chance to swap stories, ideas and knowledge. A scheduled timetable of workshops throughout the week meant that participants from throughout the company could broaden their knowledge of hygienic and sanitary pipeline pigging products.
New Developments in the Pipeline
The Conference allowed the Research and Development (R&D) Department to showcase a range of exciting new product developments. These latest innovations will be rolled out to HPS customers in the coming months. The R&D team has allowed HPS to develop and establish its leading position as the market leader in process pigging.
One of HPS’s proudest innovations is our highly effective, patented ‘pig’, which is renowned for being the benchmark of the industry (with recovery rates of up to 99.5%).
Focus on Customer Service
As well as presentations on R&D, the conference also included updates from other departments including Marketing, Operations, Customer Care, and HR, as well as Senior Management. The Sustainability Officer also provided an update on progress and plans for future green and environmental initiatives.
Throughout the week, there was a consistent focus on maintaining high levels of customer service, as well as technical expertise to both old and new HPS customers. Delivering excellent and reliable customer service is the heart of our ethos. In fact, in a recent customer satisfaction survey, 100% of respondents said they were either extremely satisfied or satisfied with the service levels provided by HPS.
Despite the high satisfaction rate, we are continuously looking at ways to improve our service levels even further. The conference provided the perfect opportunity to discuss feedback and actions required to ensure service excellence.
Golf Day to End the Week
Although it was a really jam-packed (and proactive) week, HPS staff had the opportunity to wind down and socialise in the evening.
One of the highlights of the week was the HPS Golf Tournament, which took place at Morley Hayes golf course, situated in the midst of the English countryside. Many HPS staff and guests participated, forming teams of four golfers. The day ended up being perfect for the tournament with clear skies, sunshine, low winds and prizes including champion golfer, longest drive, highest score and shortest drive.
Congratulations to CEO Gilbert Murphy of Team Blue who was the overall winner of the day! We took loads of pictures, so we’ve created a photo album of the week which you can find here.
Thanks for a Great Week!
We’d like to take this opportunity to thank all those that participated in the Sales Conference. It is fair to conclude that the conference was a great success! We look forward to the same again next year!