Customer Satisfaction Survey 2017

Excellent Customer Care – It’s Easy with HPS!

As well as setting the standard for best practice pigging technology, our high level of customer satisfaction also sets us apart from our competitors. Excellent customer care and after-sales support are key areas where we can truly make a difference.

That’s why we work hard to keep our customers satisfied and happy and make it as easy as possible for you to do business with us.

We’ve previously touched upon our customer care in an earlier blog article, so if you haven’t seen it yet make sure you have a read “7 reasons why HPS customer care is truly unmatched by anyone in the process pigging industry”.

Customer Support Throughout the World

We want to ensure that the HPS buying experience – from initial communication and ordering to installation and commissioning – sets us apart from other product recovery and process pigging solutions providers throughout the world.

We have offices located in the UK, USA, and Australia and also have a global network of agents and partners, so our customers can have peace of mind that the support is there when they need it.

Customer Focused Pigging Provider

To ensure we are constantly delivering an excellent customer experience, we regularly listen to our customers and act on the feedback they provide to improve our business.

Customer feedback is important to us as it helps us improve our products and services, and helps us maintain a high standard of service. So, after we have commissioned a project or delivered spare parts or equipment we invite our customers to participate in a quick online survey, where they can provide us with important feedback on how they feel about HPS’s products and services.

Participation is entirely optional and can be completed anonymously if required.

Survey Results

The results are in for our 2017 survey and we are excited to share them with you today!

For the third consecutive year, HPS are pleased to report that we have achieved an overall rating of 100% in our Customer Satisfaction Survey. That means, that all customers that completed the survey were either Extremely Satisfied or Satisfied with the level of service they’ve received from HPS. What’s more, no one said they were dissatisfied or extremely dissatisfied with their experience with HPS.

Here are a few of the highlights from the 2017 surveys

Of all the customers that answered the question in our online Spares Service Survey “Overall, how would you rate your experience of ordering spares from HPS?”

We’ve summarised the key findings into the below infographic:

Thanks for Your Feedback

To all the people that completed our customer surveys last year, thank you for all your feedback, suggestions and comments. It’s good to hear that everyone has been satisfied with the service they have received.

If you have any further suggestions on how you believe we can improve our products or services, please don’t hesitate to get in touch by filling out the short form below:

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